f333 Privacy Policy —
How We Protect Your Data

Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below unless the context clearly requires otherwise:

• "f333", "we", "us", or "our" refers to the operator of the f333 online betting and casino platform accessible at f333bet.app.
• "Platform" means the f333 website, all associated subdomains, mobile-optimised interfaces, and any other digital services offered under the f333 brand.
• "Player", "User", "you", or "your" means any individual who visits, registers on, or uses the f333 Platform.
• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly, including name, email address, device identifiers, and financial details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "KYC" means Know Your Customer — the identity and age verification process required for regulatory compliance.
• "AML" means Anti-Money Laundering — the obligations imposed on f333 to detect and prevent financial crime on the Platform.
• "Third Party" means any individual, company, or organisation that is neither f333 nor a registered Player on the Platform.
• "Cookies" means small text files placed on your device by the f333 Platform to support functionality, analytics, and session management.

Who We Are

f333 is an online betting and casino platform that serves players based in Bangladesh. The Platform offers sports betting — with a particular focus on cricket, including BPL and T20 international matches — as well as live casino games, slots, and a variety of other wagering products, all denominated in Bangladeshi Taka (৳ BDT).

As the operator of the Platform, f333 is the data controller responsible for the Personal Data of registered Players and site visitors. This Privacy Policy sets out our obligations as a data controller and your rights as a data subject.

If you have any questions about how f333 handles your Personal Data, or if you wish to exercise any of your data rights, you may contact us at any time using the details provided in Section 16 of this Policy.

Personal Data We Collect

f333 collects the following categories of Personal Data, depending on how you interact with the Platform:

3.1 Registration and Account Data

When you create an account with f333, we collect the information you provide during the registration process, including your full legal name, date of birth, email address, mobile phone number, and a username of your choice. This data is used to create and administer your account and to verify your eligibility to use the Platform.

3.2 Identity Verification (KYC) Data

To comply with age verification and AML obligations, f333 may request copies of identity documents. These may include a government-issued national identity card, passport, or driving licence; a recent utility bill or bank statement confirming your residential address; and, where required, a selfie photograph for identity confirmation. KYC documents are processed securely and retained in accordance with Section 10 of this Policy.

3.3 Financial and Transaction Data

f333 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, Bet placement records, and promotional credits. We also collect the identifiers associated with your payment method — such as your bKash or Nagad mobile number registered to your account — to process and reconcile transactions. f333 does not store full payment card numbers; where card payments are processed, this is handled by a certified payment service provider.

3.4 Technical and Device Data

When you access the f333 Platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and the pages you visit on the Platform. This data is used primarily for security monitoring, fraud detection, and improving the performance of the Platform.

3.5 Behavioural and Usage Data

f333 collects data about how you interact with the Platform, including the games you play, the sports markets you browse, the bets you place, the frequency and duration of your sessions, and the features you use. This data helps us personalise your experience and identify any unusual activity that may indicate account compromise or abuse.

3.6 Communications Data

If you contact f333's customer support team — whether by email or live chat — we retain a record of the correspondence, including the content of messages and any attachments, for quality assurance and dispute resolution purposes.

How We Collect Your Data

f333 collects Personal Data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, place a Bet, contact customer support, or respond to a survey or promotion.
• Automatically — through server logs, cookies, and tracking technologies when you access and navigate the f333 Platform (see Section 7 for full details on our use of cookies).
• From third-party payment providers — when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or Upay, these providers may share transaction confirmation data with f333 to reconcile payments.
• From identity verification services — where f333 uses third-party KYC providers to assist with document verification, those providers may supply the results of their checks to f333.
• From fraud prevention services — f333 may receive risk signals from fraud detection partners when assessing the legitimacy of account activity, deposits, or withdrawal requests.

How We Use Your Personal Data

f333 uses the Personal Data it collects for the following purposes:

• Account management: To create, maintain, and administer your f333 account, including processing logins, account updates, and password resets.
• Transaction processing: To accept deposits, process withdrawal requests, apply bonus credits, and maintain accurate financial records for your account.
• Identity verification: To confirm your age, identity, and residential address in accordance with our KYC obligations before permitting withdrawals or activating certain account features.
• Legal compliance: To meet our obligations under applicable AML legislation, including monitoring transactions for suspicious patterns and filing reports with relevant authorities where required by law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as defined in the f333 Terms & Conditions.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, apply account restrictions requested by Players, and reach out proactively where a Player's activity suggests potential harm.
• Customer support: To investigate and resolve complaints, answer enquiries, and maintain records of support interactions for quality assurance.
• Platform improvement: To analyse usage patterns and technical performance in order to fix bugs, optimise load times, and develop new features.
• Marketing communications: Where you have consented to receive marketing emails from f333, we may send you information about promotions, bonuses, new games, and seasonal offers. You may opt out at any time.
• Personalisation: To tailor the content, game recommendations, and promotional offers presented to you on the Platform based on your preferences and history.

Legal Bases for Processing

f333 processes your Personal Data on the following legal bases:

• Contractual necessity: Much of the Personal Data processing described in this Policy is necessary for f333 to perform the contract it has with you as a registered Player — specifically, to operate your account, process payments, and deliver the betting and casino services you have signed up for.
• Legal obligation: Certain processing activities — including KYC verification, AML transaction monitoring, and the retention of financial records — are required by applicable law. f333 has no discretion to omit these activities regardless of Player preference.
• Legitimate interests: f333 processes technical data, behavioural data, and security-related data based on its legitimate interest in operating a safe, fair, and commercially viable platform. This includes fraud detection, abuse prevention, and general platform analytics. f333 has assessed that these interests do not override the fundamental rights of Players where appropriate safeguards are applied.
• Consent: Where f333 relies on your consent as the legal basis for processing — primarily for marketing communications and certain cookie-based tracking — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

Cookies & Tracking Technologies

f333 uses cookies and similar tracking technologies to support the functionality of the Platform, analyse usage patterns, and maintain session security. The table below summarises the categories of cookies used by f333:

f333 does not use third-party advertising or retargeting cookies. You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your f333 account.

Sharing Your Personal Data

f333 does not sell, rent, or trade your Personal Data to any third party. We share your data only in the following limited circumstances:

• Payment processors: f333 shares the minimum necessary data with payment service providers such as bKash, Nagad, Rocket, and Upay to initiate and confirm financial transactions. These providers act as independent data controllers for the portions of data they process under their own terms.
• KYC and identity verification providers: Where f333 uses a third-party identity verification service to assist with document checks, we share the relevant KYC documents with that provider under a data processing agreement that restricts their use of the data.
• Fraud prevention and security partners: f333 may share technical identifiers, IP addresses, and device fingerprints with fraud detection partners to assess the risk profile of account activity.
• Game software providers: When you play a casino game or slot provided by a third-party supplier such as Evolution Gaming, Ezugi, Pragmatic Play, or Spribe, certain session data — including your Player identifier and game history — is transmitted to that supplier's game server. These transmissions are governed by our agreements with each supplier.
• Legal and regulatory authorities: f333 may disclose Personal Data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or lawful request.
• Business transfers: In the event of a merger, acquisition, or sale of all or a substantial portion of f333's business assets, Player Personal Data may be transferred to the acquiring entity as part of the transaction, subject to the same protections described in this Policy.

International Data Transfers

f333 operates primarily for the Bangladesh market. However, some of the third-party service providers we work with — including game software suppliers and certain technical infrastructure providers — may process data on servers located outside Bangladesh. Where such transfers occur, f333 takes steps to ensure that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to the protections described in this Policy.

These safeguards may include contractual data processing agreements that impose obligations on the recipient party that are consistent with recognised data protection principles, and technical measures such as encryption of data in transit and at rest.

If you would like more information about the specific safeguards applied to any international transfer of your Personal Data, please contact us using the details in Section 16.

Data Retention

f333 retains Personal Data for only as long as is necessary to fulfil the purpose for which it was collected, taking into account applicable legal retention obligations. The following retention periods apply as a general guide:

Once the applicable retention period has elapsed, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

Your Data Rights

As a data subject, you have the following rights in relation to the Personal Data f333 holds about you. To exercise any of these rights, contact us at the email address listed in Section 16. We will respond to all verified requests within 30 calendar days.

• Right of Access: You have the right to request a copy of the Personal Data f333 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: You have the right to request that f333 correct any inaccurate or incomplete Personal Data held about you. For account details, you may also update some information directly within your f333 account settings.
• Right to Erasure: You have the right to request that f333 delete your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing was unlawful. This right is subject to f333's legal retention obligations — data that must be retained by law cannot be erased on request.
• Right to Restriction: You have the right to request that f333 restrict the processing of your Personal Data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being considered.
• Right to Data Portability: You have the right to receive the Personal Data you have provided to f333 in a structured, machine-readable format, and to request that it be transmitted directly to another data controller where technically feasible.
• Right to Object: You have the right to object to f333 processing your Personal Data on the basis of legitimate interests. f333 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where f333 relies on your consent as the legal basis for any processing activity — including marketing emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

Security Measures

f333 takes the security of your Personal Data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, and disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the f333 Platform is encrypted using industry-standard TLS protocols, ensuring that data in transit cannot be intercepted by unauthorised parties.
• Encryption at rest: Sensitive data stored on f333's servers — including KYC documents, financial records, and account credentials — is encrypted at rest using strong encryption standards.
• Access controls: Access to Personal Data within f333's systems is restricted on a need-to-know basis. Staff members are granted only the minimum access required to perform their specific role.
• Intrusion detection: f333 employs automated monitoring tools to detect and respond to unusual access patterns, login anomalies, and potential security incidents in real time.
• Regular security reviews: f333 conducts periodic reviews of its data security practices and infrastructure to identify and remediate vulnerabilities.
• Staff training: All personnel with access to Player data receive training on data protection obligations and secure data handling practices.

Despite these measures, no system is completely immune to security risks. f333 cannot guarantee absolute security of data transmitted over the internet. If you suspect that your account has been compromised, contact f333 support immediately at [email protected].

Children & Minors

The f333 Platform is strictly for adults aged 21 years and above. f333 does not knowingly collect Personal Data from individuals under the age of 21. The registration process includes an age declaration, and f333 uses KYC verification to confirm the age of registered Players before permitting deposits or withdrawals.

If f333 becomes aware that Personal Data has been collected from an individual who is under the age of 21, that account will be immediately suspended, all associated funds will be handled in accordance with f333's under-age account policy, and the Personal Data will be deleted as promptly as permitted by applicable legal obligations.

If you believe that a minor has registered an account on the f333 Platform, please notify us immediately at [email protected] so that we can take appropriate action.

Third-Party Links

The f333 Platform does not contain links to third-party websites as part of its standard navigation. However, certain game providers may display content or interfaces that are served from third-party domains. f333 is not responsible for the privacy practices of third-party game server operators or any other third-party services you may encounter in connection with the Platform.

f333 recommends that you review the privacy policies of any third-party service you interact with independently of the f333 Platform. This Privacy Policy applies solely to data collected and processed by f333 as described herein.

Amendments to This Policy

f333 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made — such as changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — f333 will notify registered Players by email at least seven days before the changes take effect.

Non-material amendments, such as corrections of typographical errors or clarifications of existing provisions that do not change the substance of the Policy, may be made without prior notice. The effective date at the top of this Policy will be updated whenever any change is made.

Your continued use of the f333 Platform after the effective date of any amendment constitutes your acknowledgement of the updated Privacy Policy. If you do not accept the updated Policy, you must cease using the Platform and may request account closure by contacting support.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how f333 handles your Personal Data, please contact us using the details below. All privacy-related correspondence must be submitted via email so that a written record is maintained.

When submitting a data rights request, please include your registered email address, a clear description of your request, and — where applicable — a copy of a government-issued identity document so that we can verify your identity before processing the request. f333 will not charge a fee for reasonable data rights requests.